Frequently Asked Questions

We are built by First Responders who understand your unique needs, and we remain one of the few family-owned companies in the industry. Where competitors sell a generic solution and ask you to adapt, we specialize in emergency personnel and adapt the software to how your department already runs.

Absolutely. Not only are Emergency Logs solutions adaptable to meet the specific needs of your department, we also offer custom programming for unique requirements. Customizations commonly include reporting, user permissions and workflow changes.

It is published. Narcotics Compliance is $1,200 a year per agency. Station Essentials is $1,200 a year for the first station and $400 for each added station. Full Suite, every module, is $2,400 for the first station and $700 for each added station. Volunteer departments take 25 percent off. Setup is waived on a 2-year term. Current customers keep the pricing they have. Price your department →

It depends on the size of your organization and how much you turn on at once. The Narcotics Module can be running in a few days. Standing up the entire suite, with data import and training, usually takes a few months.

Ongoing support by phone and email, and text if that is more convenient. We aim to respond within minutes, not business days.

Every agency gets its own dedicated database on its own subdomain. Your records are not pooled with another department's, and access is controlled by the roles you define for your own personnel.

No. Most departments start with one or two modules, usually narcotics or truck checks, and add others as budget and appetite allow. Everything runs on the same login, so adding a module later does not mean learning a new system.

Yes. Emergency Logs runs in the browser, so it works on whatever your crews already carry. There is no app to install and no separate mobile license. Barcode and QR scanning use the device camera.

Yes, and it is a standard part of implementation. Send us the spreadsheets and asset lists you keep now and we bring them across so you are not starting from an empty system on day one.